Whether you're an established business or a startup, I can assist you, your customers, and your business by prioritizing their needs to help you. Ideally, research and testing should inform design and development, but I can collaborate with you and your team at any stage.

What You Can Get

  • Proven, evidence-based research and testing methods that solve problems and create solutions.
  • Boost in user satisfaction and reduction in customer service calls.
  • Identification of customer service challenges and actionable ways to remediaite them.
  • A proactive approach that delivers what your end users and customers need now and keeps your business aligned for future growth.
  • Prevention of costly rework due to technical debt.
  • Design that is easy to use and keeps people coming back.
  • Accessibility and usability testing, helping you keep and expand your customer base.

Services

I provide support throughout the agile software delivery lifecycle, whether in the early stages, or for deployed applications. Both digital and non-digital products and services can benefit from research by delighting your customers and saving you time and money.

  • Need ongoing consultancy, help with a project, or a presentation to your group on usability, research, design, or accessibility?

    • Great for start-ups, established companies, or independent designers, engineers, developers, and product management wanting to learn more about usability, accessibility, research, and design.

    • Available as per-diem, contract, or retainer for teams, individuals, or for talks and presentations.

    • Customized for any stage from Proof of Concepts (POC), Minimum Viable Products (MVP), to already deployed products and services.

    • Perform and analyze both qualitative (interview, focus group, ethnographic observation) and or quantitative data (surveys, website/app data, and other usage analytics).

    • Auditing and testing of existing, or guidance for when developing new applications and websites.

    • Provides design recommendations according to the latest WCAG guidelines.

    • Paired with user experience, you can learn the ‘how’ and the ‘what’ of your business.

    • Uncover where there are existing gaps, or how to prevent gaps that cause issues for your customers.

    • Gain insight on organizational shortcomings, and learn how to optimize workflows, and streamline processes.

  • Services include tree-testing and online card sorting to uncover recommended navigation. Designs will be provided that display the recommended IA.

    • Usability testing: moderated remote or in-person testing of your design with your users

    • Quality assurance (QA) and or user acceptance (UAT) testing prior to deployment

    • Use established heuristics, or guidelines, to identify problems and measure the usability of user interfaces.

    • Set’s the foundation for new design and reveals insights on potential usability issues.

    • Can be completed on deployed technology to gain quick insight on issues and how to remediaite them.

  • Design can encompass:

    • Product design as a result of research, UI/UX testing, and final designs for development.

    • Wireframes, hi-fidelity, and low-fi prototypes, and logo designs for testing or to provide for development.

Contact Me