Technical Writing
PCP Goals Document - helped to illustrate primary care physician goals and activities to align the inetrnal team.
White Paper - proves an early use case for the Xerox Ignite education and personalized learning applications.
Service Design
User Flow Diagram - displays member’s journeys and their pain points when making insurance premium payments via call center.
Web IA Redesign - presents sitemaps used for the information architecture overhaul of two portals within a multi-segment health insurer's website.
Research, Product Design, & Testing
AI-Driven EHR- Oracle’s launch of a electronic health record (EHR) that was AI-first to help reduce clinical burden and improve healthcare.
Provider Search - research and testing to provide members a tool for greater transparency of cost and a physician rating tool under the new Affordable Care Act law.
Spending Accounts - research for implementing new Health Savings Acount product.
Heuristic Review
